Into another computer? - This will confirm if the issue lays with the original computer or dock.
Does the device behave the same when plugged. Enable flight mode or disable WiFi, some Wireless AC cards are known to interfere with USB 3 traffic. Powered USB hub - This will confirm that there was not a power delivery issue Monitor) please ensure it is plugged into a high power USB port or via a mains If the device is bus powered (Adapter or. 
Plug the dock into a USB 2.0 port or a USB 2.0Įxtension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path. Replace the USB cable connected to the dockĪnd computer - This will confirm that there isn't an issue with the cable. Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues. Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port. General Troubleshooting Common Troubleshooting steps: The Chip sits on the USB 3.0 path but if the dock is plugged into USBĢ.0 port will enumerate down to USB 2.0 speeds. The USB hub is designed by the dock manufacturer and not by The DisplayLink chip in a dock is a device on the dock’s internal Output, network or audio output on the dock then this does go through theĭisplayLink chip so we can provide troubleshooting assistance Layout of the dock If there is an issue with a device that is plugged into a Video 
If there is an issue with a device that is plugged into one of theĭock’s USB ports this does not go through the DisplayLink chip and support must ← Troubleshooting: General What part of the dock does DisplayLink support?
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